Privacy Policy

How we collect, use, and protect your personal information.

Last updated: August 2026

This Privacy Policy explains how Zone Play Cardiff collects, uses, and safeguards your personal information when you visit our website or contact us. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Zone Play Cardiff is an indoor soft play centre located at Unit 5, Stadium Close (off Penarth Road), Cardiff, CF11 8TS. We are the data controller responsible for your personal information collected through this website.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@zoneplaycardiff.co.uk

2. Information We Collect

We collect personal information in the following ways:

Contact & Enquiry Form

When you send us a message through our contact form, we collect your name, email address, phone number (optional), and the content of your message.

Newsletter Sign-Up

If you sign up to our newsletter, we collect your name and email address to send you updates about events, offers, and news.

Party & Membership Enquiries

When you enquire about birthday parties, memberships, the Summer Pass, or exclusive hire, we may collect additional details relevant to your booking.

Website Usage

We may collect basic technical information such as your browser type, device type, and pages visited to help us improve our website. This data does not personally identify you.

3. How We Use Your Information

We use the information we collect to:

✓Respond to your enquiries about soft play sessions, birthday parties, memberships, and exclusive hire.
✓Send you our newsletter with event updates, special offers, and school holiday activities (only if you have subscribed).
✓Process party and membership bookings.
✓Improve our website and services.
✓Comply with our legal obligations.

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data on the following legal bases:

Legitimate Interests

Responding to enquiries and communicating with you about our services.

Consent

Sending marketing emails and newsletters — you can withdraw consent at any time by unsubscribing or contacting us.

Contract

Processing bookings for birthday parties, memberships, and exclusive hire.

Legal Obligation

Complying with applicable laws and regulations.

5. Cookies & Third-Party Services

Our website uses cookies and integrates with the following third-party services:

Google Maps

We embed a Google Maps map on our Contact page to display our location. Google may set cookies when you interact with the map. Please review Google's Privacy Policy at google.com/privacy for details.

Facebook & Instagram

Our website links to our Facebook and Instagram pages. These links open third-party websites and are subject to Meta's own privacy policies.

We use Meta Business Tools, including the Meta Pixel, Conversions API and Advanced Matching, to measure the effectiveness of our Facebook and Instagram advertising, understand how visitors use our website and attribute bookings or purchases to our adverts.

Information about your visit and actions on our website may be shared with Meta. This may include technical information, pages viewed, purchases and securely hashed versions of details you provide during checkout, such as your email address or telephone number. Hashing converts these details into a protected format before they are sent.

Meta may use this information to provide measurement, attribution, advertising and audience-matching services in accordance with its Privacy Policy.

Google Fonts

We use Google Fonts to serve our website typography. Google may log requests to their font servers. See Google's Privacy Policy for more information.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and booking data is typically retained for up to 2 years. Newsletter subscribers' data is retained until you unsubscribe. You may request deletion of your data at any time by contacting us.

7. Sharing Your Data

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

→Service providers who help us operate our website (e.g. hosting providers), bound by strict confidentiality agreements.
→Law enforcement or regulatory bodies where required by law.

8. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

Right of Access

Request a copy of the data we hold about you.

Right to Rectification

Ask us to correct inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data ("right to be forgotten").

Right to Restrict Processing

Ask us to limit how we use your data.

Right to Data Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for marketing.

To exercise any of these rights, please contact us at info@zoneplaycardiff.co.uk. We will respond within 30 days.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns before you contact the ICO — please get in touch with us first.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically to stay informed about how we protect your information.

Questions about this policy?